Overview
In this Case Study the client had developed software for streaming CANBus telemetry data from remote devices to a database for visual presentation, archiving and reporting purposes.
Four weeks before the project was to go live, the client engineer responsible for the software decided to leave the company for a role elsewhere. This left the client without a resource to support the system as it went live.
The client engaged Software Primitives for the provision of a resource to perform a knowledge handover of the software and to support the system until such time that the client could recruit a permanent member of staff.
The resource supplied by Software Primitives spent just over 3 weeks in a handover process with the client engineer with the aim of
- Attaining a thorough understanding of the system architecture
- Identifying the software components and their location in source control
- Being able to build and deploy the various software components
- Identifying known issues
Software Primitives then supported the system for several months fixing issues and improving system resilience and performance.
A software handover then took place when the client subsequently recruited a permanent member of staff to support the system.
Outcome
The system went live as scheduled, there was no business interruption suffered by the client and issues that arose were fixed by Software Primitives.